What is Zoho Customer Relationship Management use for? 19+ Zoho CRM Alternatives in 2024

(or Zoho CRM) is one of the most popular choices you could find for your team to manage your revenue and sales performance! Zoho CRM is part of Zoho. 

About Zoho CRM

What is Zoho?

Zoho CRM is one of the most popular choices you could find for your team to manage your revenue and sales performance! Zoho CRM is part of Zoho. 

Zoho is a cloud-based business tools and software as a service (SaaS) product, as it offers solutions to enterprise needs, which covers various aspects of operation, including: Customer Relationship Management (Zoho CRM, their strongest product), Email and productivity tools, Inventory management, HRM and Accounting software. 

It’s very simple to use Zoho in general, as Zoho's simple interface and core functionalities make this product perfect to manage organization efficiently.

It’s vital for sales teams to have a proper CRM system, as this is a ‘communication’ tool for members to communicate with each other, in order to manage leads, customer information and sales statuses.

How Zoho CRM works?

Streamline workflow automation

Communication is the vital element for a sales team to work effectively. Therefore they have a suitable coordination tool to have instant communication everyday about leads, lead status, everyone progresses and daily reports.

Zoho CRM system is easy enough for everyone to use, which can automate repetitive tasks such as sending follow-up emails, alerting people-in-charge, creating invoices, and scheduling appointments.

Data integration with other Zoho apps

Zoho offers a full interconnection between their apps, which means that Zoho CRM data is connected with other Zoho solutions, which helps users with an improved sales pipeline management.

From a Zoho CRM system, users can track leads, contacts, and deals throughout the sales funnel, in order to monitor progress, identify potential roadblocks, close deals faster and deliver reports faster.

Later on, Zoho CRM data will also be integrated with:

1. Zoho marketing service, to manage and track leads from Social, Campaign, Survey or Landing Pages

2. Zoho Inventory Management, to be notified about changes at the warehouse, for example: stock status, new trendy items, product information updates…

3. Zoho finance services, to connect with company books and account systems, to manage sale and company revenue and profits better

4. Zoho project management, to address all the sales personnel, for easier team management capabilities. 

Customer Profile Management

Winning customers in a competitive landscape is tough. Using Zoho CRM system is the way to equip a sales team with complete customer profiles, including pain points and needs, to seal the deal faster!

Zoho CRM system centralized customer data, including communication history, purchase information, and support tickets, to enable personalized interactions and improved customer service.

Scalability and adaptability

Zoho CRM system offers various plans and features which are adaptable with lots of team types, depending on business sizes and needs! 

Zoho CRM is simple for everyone; even non-tech-savvy staff; they can navigate Zoho CRM with ease, while its flexibility allows customization to fit your unique workflows.

Mobile app available 

Mobile Accessibility is increasingly becoming a major concern which business owners look for when choosing a sale tool, as sales reps and customer service agents definitely need this feature, to track and edit their customer information on the go!

Quick reporting with real-time data

Small business success hinges on data-driven decisions, therefore, viewing daily real-time data is very important, to help them build key performance indicators (KPIs), identify trends, and to make decisions which improve sales and marketing performance.

Learn more: Key features should be looked at in a CRM system

Price Comparison

Top 19 alternatives to Zoho CRM you could find in 2024!

AppAlloy

1. Origin: Vietnam

2. Starting Price: $4 per month

3. Target Audience: Small to medium size business owners

4. Free plan available? Yes, but users can public only one app

AppAlloy is an AI-powered mobile app builder, which can empower an existing CRM system to mobile-friendly version!

Instead of manually open a complicated app with lots of steps to set up on mobile, login and add data; AppAlloy app is only one link which could be sent via any chat app, as sale reps can immediately create new customer data or edit status on the working deal.

AppAlloy app is synced live with Google working sheets, which means all data input by sale reps is automated updated to the central sheets without having to input twice!

AppAlloy app also benefits the business owners to customize the sale workflow, as now they can choose to add/edit/hide fields anytime needed.

AppAlloy solution is the most suitable for small to medium-size businesses!

HubSpot Marketing Hub

1. Origin: USA

2. Starting Price: $15 per user per month per 1.000 contacts, starts at $90 per month per seat for Sale Hub Professional pricing plan

3. Target Audience:

1. Small and Medium Enterprises

2. Marketing teams, inbound marketers

3. People looking for all-in-one solutions!

4. Free plan available? Yes, but limited features

HubSpot Marketing Hub is an all-in-one marketing automation software designed to help businesses of all sizes attract, engage, and convert leads into customers, as this is the Marketing and Sale intergrated productivity tool!

They're one of the most similar Zoho CRM alternatives, as Hubspots also provide solutions in Service, Contents, Operations and Commerce!

Salesforce CRM

1. Origin: USA

2. Starting Price: From $25 per user per month, which plan range up to $500 per month per user

3. Target Audience: Medium to large enterprise sale team

4. Free plan available? No, their stater suite starts from $25 per month

Salesforce was founded in 1999, is still a leading cloud-based software company which specializes in customer relationship management (CRM) solutions. 

Actionable data dashboard, lead management and sale opportunity management is three top key features of Salesforce CRM

Adobe Marketo Engage

1. Origin: USA

2. Starting Price: starts from $875 per month

3. Target Audience: Medium to large enterprise sale team

4. Free plan available? No free plan nor free trial

Adobe Marketo Engage was found in 2006, provides solution to streamline marketing workflow and measure their marketing efforts

Marketo Engage streamlines both marketing and sales efforts, which helps two teams to collaborate with each other better, to generate high-quality leads, score sale potential, and manage accounts effectively.

Microsoft Dynamics 365 Customer Insights

1. Origin: USA

2. Starting Price: $1700 per user per month

3. Target Audience: Medium to large enterprise sale team

4. Free plan available? No, only free trial available

Microsoft Dynamics 365 Customer Insights helps brands create personalized experiences that drive sales and revenue growth.

MS customer data platform connects with other Microsoft products, empowering marketing, sales, and service teams to collaborate and manage customer relationships effectively, one customer at a time.

Oracle Eloqua Marketing Automation

1. Origin: USA

2. Starting Price: From $2.000 per month

3. Target Audience: Medium to large enterprise sale team

4. Free plan available? No, only free trial available

Oracle Eloqua Marketing Automation isn't just automation, Eloqua is a powerful tool to nurture leads and track their progress, all the way from prospects to closed deals!

Sage CRM

1. Origin: UK

2. Starting Price: $40-$44 per user per month

3. Target Audience: Medium to large enterprise sale team

4. Free plan available? No, only free trial available

Sage CRM stands out as a comprehensive sale solution, which's designed to manage customer relationships, improve sales efficiency, and gain valuable customer insights.

Sage CRM excels in contact management, consequencely to perform an effective sales pipeline and power productive automated marketing strategies.

Act-On Marketing Automation Platform

1. Origin: USA

2. Starting Price: From $900 per month for 2.500 contacts

3. Target Audience: Medium to large enterprise sale team

4. Free plan available? No

Act-On Marketing Automation Platform was found in 2008, focusing on agile marketing automation to drive business effectiveness!

SAP Marketing Cloud

1. Origin: USA

2. Starting Price: From $1.368 per month

3. Target Audience: Medium to large enterprise sale team

4. Free plan available? No

SAP Marketing Cloud was found in 1972.

Understand your customer experience with SAP Marketing Cloud, to gain a deeper understanding of your customers, and create personalized omnichannel experiences across every touchpoint. 

SAP Marketing cloud helps marketers uncover customer interests, analyze sentiment, and map customer behavior throughout their journey.

FiveCRM

1. Origin: UK

2. Starting Price: From £65 per user per month

3. Target Audience: Small to medium size business owners

4. Free plan available? No

FiveCRM is customized for telemarketing

Pipedrive

1. Origin: Estonia

2. Starting Price: From $12 per seat per month

3. Target Audience: All size businesses

4. Free plan available? No, only 14 days free trial

Pipedrive is an award-winning software; this powerful platform focuses on sale pipeline management, with more than 350+ intergration

Zendesk Sell

1. Origin: Danish-USA

2. Starting Price: $169 per user per month

3. Target Audience: All size businesses

4. Free plan available? No, only 14 days free trial

Zendesk Sell appears to be a starred sales pipeline management, to visualize sales pipeline, track the progress of deals, and manage different sales stages. Other key features include contact management, email management, sale automation, call recording and logging, mobile access and intergration.

Pipeliner CRM

1. Origin: USA

2. Starting Price: $65 per user per month

3. Target Audience: Medium to large enterprise sale team

4. Free plan available? No, only free trial

Pipeliner CRM offers an intuitive interface that's easy to learn and adopt by your team. Pipeliner incorporates AI-powered assistance and an intelligent sales framework to automate processes and guide your team towards success. It also provides robust reporting and business analytics to give you valuable insights into your sales performance.

Keap

1. Origin: USA

2. Starting Price: From $249 per month for 2 users with 1500 contacts

3. Target Audience: Small businesses

4. Free plan available? No, only 14 days free trial

Keap (formerly Infusionsoft) offers Marketing solution for small businesses, which includes e-mail marketing and automated sale platforms , to manage customers, customer relationship management, marketing, and e-commerce in general!

Active Campaign

1. Origin: USA

2. Starting Price: From $79 per month for 1,000 contacts

3. Target Audience: All size businesses

4. Free plan available? Yes

ActiveCampaign is an email marketing and automation powerhouse, which helps users to manage leads, track email performance, build captivating lead magnets, and automate sales pipelines and email workflows, an all-in-one solution!

Predictive Content - an AI feature, stands out to be ActiveCampaign key feature! Predictive Content feature helps users write up to five versions of an email. Their natural language processing model then analyzes audience's click data and automatically selects the suitable version for each recipient, maximizing engagement, to boost email marketing campaign efficiency!

Freshsales

1. Origin: India

2. Starting Price: From $9 per month 

3. Target Audience: All size businesses

4. Free plan available? Yes

Freshsales isn't just CRM software, it's a cloud-based platforms, inclusion of working boards and other internal tools for sale teams, with intergrattion with other applications for a unified customer experience, also to streamline entire business workflow!

Nutshell

1. Origin: USA

2. Starting Price: From $16 per month

3. Target Audience: Small to medium size business ownerss

4. Free plan available? No, only free trial

Nutshell was found in 2009, as it focuses on action sales and Marketing CRM

BIGContacts

1. Origin: USA

2. Starting Price: From $9.99 per month for 1.000 contacts

3. Target Audience: All size businesses

4. Free plan available? Yes

5. Top feature: Contact Management

SuiteCRM

1. Origin: USA

2. Starting Price: From £100

3. Target Audience: Small to medium size business owners

4. Free plan available? No, only 30-day free trial available

SuiteCRM is open-source CRM application, written in PHP, was released in 2013. SuiteCRM is part of SugarCRM